Watch our Senior VAT Compliance Manager, Teodora Vallone discuss Staying Ahead of Tax Digitalisation

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Read what our Senior VAT Compliance Manager, Teodora Vallone has to say about Staying Ahead of Tax Digitalisation

In an era of increasing global digitalisation of tax processes it’s important for businesses to understand their implications and future direction. Taxback International’s Senior VAT Compliance Manager, Teodora Vallone provides her expert view, from over two decades of international VAT and GST experience, on the impact that digital tax processing evolution will have on businesses and the potential opportunities and challenges ahead.

What are the objectives and principles of Tax Digitalisation?

Generally speaking, digitalisation is one of the widely-discussed topics in our times. This is true for individuals benefiting from the simplification of everyday life. But businesses are also greatly benefiting. Digitalised tax processes provide businesses unprecedented insight into their activities via data analysis and better overall management of systems and processes.

Tax administrations around the world are also adjusting and digitalising their processes. They are interfacing their systems with those of taxpayers to adapt revenue collection models to a changing global economy.

As a consequence of digitalisation, government services present a different degree of compliance and reporting requirements, and businesses are faced with challenges. Complex systems and processes need to be managed to provide the correct information to the tax authorities, both locally and globally.

The objective of digitalisation is the harmonization of taxes and minimising the burden on businesses. The principles applied by the tax authorities are those of effectiveness in data collection and balance between their revenue interest and taxpayers’ interest.

Ideally, technology develops to minimise administrative and compliance costs for both taxpayers and tax administrations. In this view, the technology used by the tax authorities should integrate with that of taxpayers to improve compliance and raise trust as transparency is the main feature of the digital tax evolution.

Digitalisation shouldn’t be a barrier to compliance for businesses. So, are all the good intentions being effectively implemented?

It depends. It depends on the businesses themselves, as some are more technology-savvy, while others are catching up.

However, business systems are very different and a “one-size fits all solution” does not exist. Because of this, some businesses endure more difficulties than others. This is to be expected though, as every solution proposed will have a good side for some businesses and a bad side for others.

Tax authorities should not ignore that technology evolves rapidly, and the new systems that are developed should be future-proofed to avoid overburdening businesses trying to adapt to new requirements.

The Digitalisation of VAT – Could VAT be the main tax for reporting purposes? 

Yes, quite possibly. VAT is applied on transactions and transactions form the basis of the revenue. Tax authorities can track transactions on imports, sales, invoices, receipts, and so on. For tax authorities, a digitalised VAT process is crucial for key insights and learning. Once they have access to this information they can have a reliable basis to impose taxation, whether it’s direct or indirect.

There is a high frequency of real-time filing and this helps tax authorities combat fraud. The main purpose is the harmonisation of tax systems around the globe by implementing new requirements and systems and giving tax authorities cross-border access to information. In this respect, digitalisation could be a great thing if it’s implemented in the right way.

However, tax administrations should avoid creating a ‘separate universe’ of document types, orchestrating different processes and technical standards concerning various taxes. As continuous transaction monitoring is the purpose of digitalisation, real-time data transmission is the way to ensure tax is calculated and paid without too much manual intervention between transactions and declarations.

At the moment, tax authorities are focusing on the digitalisation of corporate tax first and then VAT or vice versa. This requires a double effort on businesses to adapt. However, an organic approach using real-time transmission of VAT information would be sufficient to provide a complete set of information for all taxes. This would also simplify business adaptation to the digital requirements of tax authorities by streamlining those reporting requirements into one.

What is the real impact on businesses of digitized processes?

Lack of consistency

There is not much consistency across jurisdictions. A simple local business may be able to invest in time and resources once, however, it can be a real pain for complex businesses to adapt their systems to local requirements and international requirements. Especially if they have a presence in many countries.

Need for outside support

Businesses that do not have internal digital expertise need to look outside for support. Many firms are offering VAT compliance solutions that can be either tailored for businesses or standardised. However, businesses should adopt solutions that simplify their compliance processes whilst adhering to the tax authorities’ digital requirements.


Another challenge is resources, a lot of time is required during the design and implementation phase. This is both time-consuming and translates into a financial cost. Therefore, any investment in technology should be viewed as a long-term investment that will be offset by future savings.

What are the benefits and opportunities for VAT compliance? And where can businesses find support?

The opportunities for businesses are multiple:

  • Greater data insight.
  • Streamlined processes.
  • Optimization in the use of headcount.
  • Cost savings (including the cost of penalties as the risk of errors/lateness of submission can be reduced/eliminated.)

There is no “one-size-fits-all” solution as the challenges are multiple and vary from business to business. It depends on the types of transactions, presence across jurisdictions, number of VAT registrations, VAT grouping, number of systems in use, and eventually, the ability or inability to build a consistent tax logic for streamlining the information for VAT data elaboration and VAT reporting.

What should businesses consider when looking for a service provider?

Businesses should do their homework before approaching any technology provider.

They should consider the complexities of their structure ahead of signing any agreement and should aim at implementing a compliance/reporting solution that can deal with those complexities maintaining data integrity.

They should also consider solutions with in-built error learning. One that can reliably work the data input to extract the correct information. Eventually, the solution should eliminate the need for human intervention and optimise the automated transmission process.

Ultimately, businesses should aim at implementing a long-lasting solution. This means it must be flexible enough to adapt to both new tax requirements and business changes.

The Best Outsourced Providers

Providers of tax compliance services are possibly better placed than other firms to assist businesses in their digital journey. This is because their expertise lies around the ins and outs of tax authorities’ compliance requirements in different jurisdictions and complexities within businesses. They also deal with different types of data, transactions, and processes from business clients in many industries. Naturally, they have a strong understanding of VAT data processes and reporting.

The road to the ideal digital tax system is long and challenging. But as technology speeds up, tax authorities and businesses alike will have opportunities to design and implement the best possible solution for their mutual benefit. These tech advances will also reshape the landscape of tax and, consequently, create a requirement for a different kind of tax expertise as the support needed by businesses will be beyond traditional VAT consultancy so the roles of advisors will change dramatically.

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